Hotel Klosterbrau & SPA - Seefeld in Tirol

We visited the hotel the week before christmas and everything was perfect, as it should be. No wishes were left unfulfilled. Our room was beautiful, you could still smell the wood, we had one of the best sleeps in our lives. The private sauna in the room was the cherry on top. Breakfast was A++(Guglhupf is a must try), the dinner also delicious every night. The Schnaps fountain is a genius idea. All in all, we loved our stay and definitely will be back to the hotel soon.

The hotel is beautiful, the wellness facilities are great! Service however let us down on several accounts. 1. The staff attending to us for dinner was definitely not well trained. We had to call for everything at-least twice. The staff seemed to be pre-occupied with cleaning the tables around us instead of attending to the guests still dining. The dessert never arrived, so we decided to leave. 2.We got a notification on our app, that the staff had left the lights on for our car, when they parked. Upon notifying at reception (twice) the response was -They have no staff and they will look into it next morning. I expressed my concern that the car battery will drain out, but the staff maintained that they cant do anything about it. So, I asked for the key, where they’d parked the car and walked to the parking lot (in heavy snow, at night) tracing the car in a big parking lot to fix it myself. 3. I mistakenly left my earrings in my bathrobe (took out for a facial treatment in the spa) and returned the robe at the reception an hour later before leaving the hotel. When I reached out to the hotel, I was very confident they are going to be able to find it, but it was never found. Maybe the staff was overwhelmed with the guests - mistakes can happen and we would totally understand that, but in each of these case, there was no earnest effort . There was no intent or sincerity to fix the mistakes. It’s a five star wellness property, guests should not leave feeling disappointed.

Amazing hotel in the center of the village with many facilities. It is a luxury hotel, family business with 3 restaurants, all neat and beautiful. The hotel has a 500 years old cellar. They have there their own snap drink which was very nice. The hotel is in the center of the village which is very convenient. There are taxi outside the hotel in case you need to move to another village.

Spa was nice, staff were friendly. Food was not great, and didn't feel we got very good value for the cost of our stay. We waited for our food at the on-site restaurant for a very long time, while everyone around us was served, are, and departed the restaurant. "Beer miracle", advertised as unlimited beer during the spa visit didn't work, just poured cup after cup of foam. Not sure I would stay here again.